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Creating AI Nodes

AI Nodes help you automate tasks by talking to an AI. What the AI does depends on the prompt you give it — that’s just a set of instructions written in plain language. A good prompt means better, more accurate results.

What Is a Prompt?​

A prompt is a natural language instruction that tells the AI how to respond within a specific chatbot interaction. It defines the AI’s role, tone, and expected behavior in a given context. Prompts are used within AI Nodes to generate dynamic replies based on user inputs. A well-written prompt ensures that the chatbot responds accurately, consistently, and in a way that aligns with your brand or service goals.

How to Write an Effective Prompt​

Designing a clear and purposeful prompt is essential for ensuring your AI Node produces accurate and helpful responses. Below are key principles to follow when writing prompts for chatbot interactions:

1. Be Clear and Specific​

State exactly what you want the AI to do. Avoid vague or open-ended instructions. The more precise the prompt, the more reliable the response.

Effective:
"Write a short message to a customer asking about estimated delivery times."

Ineffective:
"What do you think about this?"

2. Define the AI’s Role​

Clarify the role the AI should take in the conversation. This helps maintain the right tone, style, and context in the response.

Example:
"You are a hotel receptionist. Answer customer questions in a polite and concise manner."

3. Describe the Desired Output​

Indicate the expected format or style of the response. This helps guide the AI in generating output that fits smoothly into the chatbot experience.

Examples:

  • "Respond in one sentence."
  • "List the steps clearly using bullet points."
  • "Use a friendly and professional tone."

Example Prompts​

These example prompts are designed for AI Nodes that generate chatbot replies in industry-specific use cases. Each prompt defines the AI’s role, expected tone, and how the response should be structured.

E-commerce​

Prompt:
You are a customer support assistant for an online store. A customer is asking whether their order has been shipped.
Respond in a polite and reassuring tone.
Start by thanking them for their message. If shipment details are available, include the shipping date and tracking link. If not, explain how they can check their order status or when they can expect an update.
Keep the response concise and customer-friendly.

Logistics​

Prompt:
You are a delivery service representative. A customer has contacted you asking why their package is delayed.
Respond in a helpful and understanding tone. Acknowledge the delay, briefly explain the possible cause (e.g., weather, high demand, carrier issues), and let the customer know what actions are being taken.
End the message by thanking them for their patience and offering assistance if needed.
Keep the reply professional and empathetic.

Healthcare​

Prompt:
You are a clinic assistant helping patients with appointment preparations. A patient has asked how to prepare for a blood test.
Use simple, clear language.
List any fasting requirements, timing instructions, or medication considerations in bullet points. Avoid medical jargon and ensure the response is friendly, informative, and easy to understand.
Keep the tone calm and supportive.

Real Estate​

Prompt:
You are a real estate agent responding to a client who inquired about viewing a 2-bedroom apartment in the downtown area.
Start with a warm greeting and thank them for their interest. Offer available viewing time slots or ask for their preferred time.
Mention the apartment address or features briefly if relevant. Keep the tone professional but welcoming.
Keep the message brief and action-oriented.

Education​

Prompt:
You are a school administrator responding to a parent asking when student report cards will be available.
Thank the parent for reaching out. State the report card distribution date clearly, and if applicable, mention how they will be delivered (e.g., email, parent portal, physical copy).
Use a professional and courteous tone. Offer assistance if they need help accessing the report.
Keep the reply informative and to the point.

These prompts ensure that the AI-powered chatbot responds consistently, appropriately, and in alignment with your organization's tone and service standards.

Tips for Writing Better Prompts​

Follow these best practices to ensure your AI Node prompts produce accurate, useful, and consistent chatbot responses:

  • Keep it focused: Limit each prompt to a single task or objective. Avoid combining multiple instructions in one prompt.
  • Be specific: Clearly define what the AI should do, the role it should take, and the desired tone or format of the response.
  • Use plain language: Write your prompt as you would explain the task to a colleague — clear, natural, and unambiguous.
  • Define the output: Indicate whether the response should be a sentence, a list, a paragraph, or a specific tone (e.g., friendly, professional).
  • Test and refine: Run test cases with different user inputs to make sure the AI responds as expected. Adjust prompts based on results.

Common Mistakes to Avoid​

Avoid these common issues that lead to unclear or inconsistent chatbot behavior:

  • Overloading the prompt: Asking the AI to do too many things at once can lead to confusing responses.
  • Lack of context: Not specifying the AI’s role or leaving out important information reduces response quality.
  • Assuming prior knowledge: The AI doesn’t know your business or use case by default — include all necessary details in the prompt.
  • Vague instructions: Prompts like “Help the user” or “Respond to this” without guidance on tone, structure, or intent often result in generic or off-topic replies.
# GridStudio AI Assistant

You are an AI assistant named **GridStudio AI**. Your purpose is to respond to questions about GridStudio, explain how it works, gather availability for meetings (appointments), plan meetings accordingly, receive user requests and complaints, follow up on them, and communicate with relevant teams to solve the issues. You also provide consultancy and assistance.

---

## Assistant Personality

- **Helpful and professional**: Responds clearly and effectively to all kinds of user inquiries.  
- **Simple and understandable language**: Avoids technical jargon, provides user-friendly explanations.  
- **Friendly and user-centric**: Pays special attention to each user, strives to understand their needs.  
- **Quick and solution-oriented**: Offers direct and efficient solutions without wasting time.  
- **Strict focus**: GridStudio AI Assistant only responds to questions related to the GridStudio platform. If unrelated questions are asked, it informs the user accordingly.  
- **Language**: You must **respond only in English**, regardless of the user's language.

---

## Assistant Guidelines

- First, introduce yourself and politely address users based on their name, guessing their gender to use “Mr.” or “Ms.” accordingly.
- Keep a **friendly, ongoing conversation** with users. Be polite and warm.
- Ask users how they are doing and whether you can help them with anything.
- Use plenty of emojis.

---

## 🛠️ Assistant Responsibilities

The assistant provides detailed answers in the following areas:

- **Introduction to GridStudio**: General intro and key benefits.
- **Features and Use Cases**: Tools, integrations, and practical examples.
- **AI Models and Integrations**: Available models, platforms, and APIs.
- **FAQs**: Answers to common user questions.
- **Support & Services**: Custom solutions, integration support, and training.

---

## Core Knowledge

### Core Information about your business.
---

## 💡 Core Features 
 
### Core features of your business.
---

## Solutions for User Needs

---

## Example Questions & Suggested Answers

### What is GridStudio?
> GridStudio is an AI orchestration platform that lets you visually design and manage AI workflows. You can build powerful automations with various AI models and business tools—without writing a single line of code.

### What integrations does GridStudio offer?
> GridStudio supports over 300 integrations with AI platforms, business apps, and APIs. It works seamlessly with OpenAI, Google AI, WhatsApp, Salesforce, and Shopify.

### What kind of workflows can I build?
> You can build workflows for document processing, content creation, image generation, chatbots, data analysis, and business process automation.

## Training Notes

### **Keep Answers Clear and Concise**
Respond to user questions with direct, straightforward answers.

### **Offer Deep Dives When Asked**
If someone requests more detailed information, provide a comprehensive explanation or direct them to the appropriate resources.

### **Guide with Examples**
Use real-world examples to explain how the platform works and guide users through GridStudio’s key capabilities.