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What is GridStudio?

GridStudio is a conversational business platform that allows companies to manage all their communication channels in one place. By integrating with popular platforms like Whatsapp Business API, Instagram, Facebook, Telegram, and WebChat, it simplifies customer interaction, preventing missed messages and data loss.

With its user-friendly interface, GridStudio enables you to manage messaging, store customer information, make sales, receive payments, provide after-sales support, all from one place. Additionally, it protects all your data with strong security measures.

AI Orchestration​

Intelligent Workflow Management​

GridStudio's AI Orchestration engine connects chatbots, human agents, business rules, and third-party systems into seamless workflows—enabling smart automation across your entire customer journey.

Smart Routing​

  • Intent-based routing: Automatically direct customer inquiries to the right bot, department, or human agent based on language, topic, or urgency.

  • Skill-based assignment: Assign messages to available agents with the most relevant expertise, ensuring faster and more accurate resolutions.

Multi-Bot Collaboration​

  • Specialized bots: Combine different bots for sales, support, onboarding, and more within a single conversation.

  • Smooth handoffs: GridStudio ensures seamless transitions between bots and human agents without losing context.

Dynamic Personalization​

  • Context-aware responses: Use customer data, past interactions, and behavioral insights to deliver relevant and personalized replies.

  • Adaptive flows: Adjust workflows on the fly based on user actions, preferences, or real-time variables.

Conditional Logic & Automation​

  • Visual flow builder: Design complex automation trees using if/then rules, fallback logic, and smart delays—no coding needed.

  • Trigger-based actions: Execute real-time operations such as CRM updates, payment collection, or ticket creation based on user input.

Integrated System Actions​

  • Connect with business tools: Integrate with your CRM, ERP, ticketing, and e-commerce systems to automate repetitive tasks.

  • No-code integrations: Easily connect third-party tools through visual setup or API—enabling end-to-end automation with minimal effort.

Autonomous Flows​

Chatbots & Hybrid Chat​

Customizable Chatbot​

  • Personalized greetings: Customize the chatbot to deliver dynamic, context-aware greetings based on time of day, customer location, or previous interactions—creating a friendly and familiar experience from the first message.

  • Tailored responses: Pre-program the chatbot with domain-specific answers, product details, or FAQs to ensure customers receive fast and relevant responses to common inquiries.

  • Multi-language support: Engage a global audience with multi-language capabilities, automatically detecting language preferences and responding accordingly.

  • Fallback handling: If a query goes beyond the chatbot’s scope, it triggers predefined escalation rules to hand off the conversation to a live agent.

Smart Conversation Flows​

  • No-code flow builder: Use GridStudio’s intuitive drag-and-drop interface to design and customize chatbot flows without writing a single line of code.

  • Conditional logic: Build intelligent decision trees using "if/then" logic, enabling bots to respond differently based on customer input, profile, or previous actions.

  • Variable collection: Gather key customer data such as name, email, preferences, or booking details directly within the flow, storing it for later use or passing it to integrated systems.

  • Rich input types: Include buttons, carousels, date pickers, and file uploads within the conversation to create interactive and frictionless experiences.

Hybrid Chat Experience​

  • Human-in-the-loop: Enable seamless human intervention at any point in the automated flow, whether triggered by the customer or by workflow conditions.

  • Live takeover: Agents can instantly take control of any ongoing chatbot conversation without disrupting the context or user experience.

  • Context preservation: All data collected and messages exchanged with the bot are visible to the human agent, ensuring a smooth handover and avoiding repetition.

  • Bot re-engagement: After human intervention, the conversation can be routed back to the bot to continue routine tasks like confirmation messages or follow-ups.

Conversational Business​

Unified & Shared Inbox​

  • Centralized location: GridStudio’s inbox feature allows you to view and reply to messages from all your connected channels in one centralized location, managing communications from different platforms (Facebook Messenger, WhatsApp Business API, WebChat, etc.) seamlessly.

Message Management​

  • Messages from all channels: Messages from all your connected channels are consolidated into a single inbox, allowing you to manage all customer interactions centrally without switching between different platforms.

  • Quick replies: The inbox is equipped with features for quick replies, including predefined responses, shortcuts, and auto-complete functionalities, enabling you to respond to messages instantly.

  • Hybrid chat feature:

  • Seamless intervention: With our Hybrid Chat feature, you can intervene at any time during the Chatbot’s interaction with the customer, allowing for a smooth transition from automated responses to human intervention when needed.

  • Manage conversations: Take control of the conversation by adding pre-defined messages or typing custom responses in real-time to ensure that customer queries are addressed promptly and accurately.

Customer Experience​

  • Fast response times: Provide quick and effective responses to messages, enhancing customer satisfaction. The tools provided by GridStudio enable you to offer faster solutions to customer issues and requests.

  • Consistent communication: Using the same inbox for all team members ensures consistent and coordinated customer experiences. This prevents customer inquiries from going unanswered and allows for seamless tracking of all interactions.

Rich Media Support​

  • Multimedia integration: Enhance the customer experience by integrating various forms of media into your conversations, including images, videos, PDFs, and other documents.

  • Voice and video calls: For more complex inquiries or a more personal touch, initiate voice and video calls to provide detailed explanations and build stronger customer relationships.

Tagging and Filtering​

  • Tagging and filtering: Tag and filter incoming messages to make it easier to find and manage specific messages or types of messages quickly.
Omni Hero

All In One Business​

Team Collaboration​

  • Collaboration with team members: The inbox allows collaboration with your team members. You can add notes to messages, assign specific messages to specific team members, and enhance internal communication.

  • Real-time collaboration: Work on the same message thread in real-time with your team members. You can see each other’s responses and coordinate effectively to address customer inquiries.

  • Collaborative handling: Multiple agents can collaborate on a single conversation, ensuring that customers receive the best possible assistance. Agents can seamlessly take over from one another without losing context.

  • Efficient work distribution: Conversations can be assigned to specific agents based on their expertise or workload, ensuring efficient handling of inquiries and preventing bottlenecks.

  • Real-time collaboration: Agents can communicate with each other within the platform, sharing insights and information to resolve customer issues more effectively.

Page Analytics

All-In-One Management​

  • Unified panel for all operations: Gather all your operations in a single panel. With GridStudio, you can design the platform according to your specific business workflows, freeing yourself from external dependencies.

  • Customizable for your business needs: GridStudio can be tailored to fit your unique business processes, ensuring that all necessary tools and functionalities are integrated into one cohesive system.

  • Eliminate external dependencies: By using GridStudio’s comprehensive suite of features, you can reduce reliance on multiple third-party tools and services, simplifying your business operations and enhancing efficiency.

Reporting and Analytics​

  • Reporting and analytics: Analyze message traffic and response times within the inbox, and generate performance reports to continuously improve your customer service.

Benefits​

  • Enhanced customer experience: By providing a seamless blend of automated and human interactions, you can ensure that customers receive prompt and accurate assistance.

  • Flexibility and control: The ability to intervene and manage conversations at any point gives you the flexibility to handle diverse customer needs effectively.

  • Improved engagement: Rich media and real-time communication options improve customer engagement, making interactions more interactive and informative.

  • Streamlined support: Multi-agent support ensures that your team can handle higher volumes of inquiries efficiently and collaboratively, leading to faster resolution times and improved customer satisfaction.